"Dear Mr. Rice: For many, we suppose the purchase of a new vehicle is routine and therefore should not warrant much feedback to the seller. Yet, in a climate wherein many American businesses seem to have lost their sense of ethics and customer service, we need to take the time to comment - either for good or the not-so-good - and that is what we are doing now. It is something we should be doing every time we make a major purchase. Therefore, this is a note of thanks for the way in which we were treated during the decision making and purchasing phases of our shopping for a new Honda ATV. From the moment we met Shane Johnson we knew we would be in good hands.. and we were! We appreciated his knowledge of this vehicles, his willingness to compare used to new vehicles, as well as his sales ethic, which always remained sharp and above board. In fact, it was his approach that gave us the confidence to come back a second time to look, and finally make a decision regarding the purchase of a 2014 TRX420 Rancher. We also appreciated the positive attitude to our request for financing, as well as the professional manner Garrett completed all the paperwork, both in your store that evening and then by your office personnel who prepared the title documentation and mailed the same to us in a timely way. Well done to everyone! Now, after about two weeks of enjoying the ATV, we are confident that we made the right choice in both a Honda and, in particular, one from Rice. Thank you again for your entire team - sales, finance, documentation and parts - all those who helped us to make a confident purchase and giving us a rewarding experience. Please extend our thanks to those involved. Sincerely, Dan D. Custer, SD"
Anonymous - Custer, SD